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Delivery & Refund Policy

Permalli Gas Suppliers — EPRA Certified Hub #THK-0842, Ngoingwa Estate, Thika, Kiambu County, Kenya.

Draft notice — This policy is a common-policy draft for review. It will be replaced with lawyer-approved text before launch. Delivery zones, fees and hours are real business details.

1. Delivery areas

We deliver LPG cylinders and accessories across: Ngoingwa Estate, Section 9 & Section 2, Landless/Happy Valley, Makongeni Phases 1-10, Kiboko/Pilot Estate and Thika Town CBD & Commercial.

2. Delivery hours & fees

Delivery hours: daily 7:00 am – 9:50 pm. Delivery fees vary by zone and are shown at checkout before you pay.

3. What you receive

Every cylinder is weigh-scale verified and EPRA-sealed. A leak check is performed before dispatch. Free hose connection, pressure leak check and regulator calibration apply to qualifying orders over KSh 1,500.

4. Cancellations

You may cancel before dispatch. M-Pesa payments are refunded to the originating phone where applicable. Pay on Delivery orders can be cancelled by calling us.

5. Refunds

Approved refunds are processed back to the original payment method. M-Pesa refunds reference the original transaction receipt. Timing depends on your provider.

6. Contact

Depot: 'Ngoingwa Estate, Thika — Kiambu County, Kenya'. Phone/WhatsApp: 0714899200, 0717360676, 0119869955.

Last updated: 2026. This draft will be replaced with lawyer-approved text.